FAQ
Answers to the questions we get asked most. Can't find what you need? Get in touch — we're happy to help.
Do your prices include GST?
No — all prices shown exclude GST. GST is calculated and added at checkout.
Do you offer free shipping?
Yes. Orders over $150 (excluding GST) ship free Australia-wide. A flat rate applies to smaller orders, shown at checkout.
How quickly will my order arrive?
In-stock orders are dispatched within 1–2 business days, with delivery typically [2–5] business days to metro areas and longer for regional and remote locations. You'll receive tracking by email on dispatch.
Where do you deliver?
We deliver Australia-wide.
Can I order in bulk or get trade pricing?
Absolutely. Facilities and businesses ordering by the carton can request a bulk quote for competitive trade pricing.
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.
Are your products compliant?
Our clinical products meet relevant Australian standards, and many are ARTG-registered where applicable. Compliance details are listed on each product page.
Do you supply hospitals, aged care and clinics?
Yes — we supply hospitals, aged care facilities, medical centres and healthcare professionals across Australia.
What is your returns policy?
Please see our Returns & Refund policy. In short, contact us within 30 days and we'll help with eligible returns.
How do I get in touch?
Call +61 488 800 729 or email info@clinicalhealthgroup.com.au, Monday to Saturday 9am–5pm AEST. You can also use our contact form.