FAQ
Answers to the questions we get asked most. Can't find what you need? Get in touch — we're happy to help.
Do your prices include GST?
Prices are shown including GST, with the ex-GST price alongside. GST is shown separately at checkout and on your tax invoice.
Do you offer free shipping?
Yes. Orders of $150 or more (including GST) ship free Australia-wide. Smaller orders ship for a flat $15.
How quickly will my order arrive?
In-stock orders are dispatched within 1–2 business days, with delivery typically 2–5 business days to metro areas and longer for regional and remote locations. You'll receive tracking by email on dispatch.
Where do you deliver?
We deliver Australia-wide.
Can I order in bulk or get trade pricing?
Absolutely. Facilities and businesses ordering by the carton can request a bulk quote for competitive trade pricing.
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.
Are your products compliant?
Our clinical products meet relevant Australian standards, and many are ARTG-registered where applicable. Compliance details are listed on each product page.
Do you supply hospitals, aged care and clinics?
Yes — we supply hospitals, aged care facilities, medical centres and healthcare professionals across Australia.
What is your returns policy?
Please see our Returns & Refund policy. In short, contact us within 30 days and we'll help with eligible returns.
How do I get in touch?
Email info@clinicalhealthgroup.com.au, Monday to Saturday 9am–5pm AEST. You can also use our contact form.