Privacy Policy
At Clinical Health Group, we treat your personal information with care and respect. This Privacy Policy explains what we collect, how we use it, and how we protect it when you visit our website, place an order, or contact us. By using our website and services, you agree to the practices described here.
Who we are
Clinical Health Group operates this store and website through Shopify. Email: info@clinicalhealthgroup.com.au.
What information we collect
- Technical information such as your IP address, browser type, device information and time zone
- Personal details you provide when ordering, including name, email, phone, billing and shipping address, and payment information
- Account information such as login details, preferences and saved settings
- Transaction details including products viewed, purchased, returned or added to your cart
- Information shared when you contact us for support
- Website usage information
How we use your information
- Process and deliver your orders
- Provide customer support
- Manage your account and preferences
- Improve and personalise your experience
- Prevent fraud and maintain security
- Send updates or marketing if you have opted in
- Comply with legal obligations
Sharing your information
We only share information with trusted partners needed to run our business: payment providers, shipping and logistics partners, technology and hosting providers such as Shopify, and marketing, analytics and support services. We never sell or rent your personal information.
Cookies
We use cookies to remember your preferences, improve performance, analyse traffic and show relevant content. You can disable cookies in your browser, though some features may not work properly.
Your rights
Depending on your location, you may have the right to access, correct, delete, restrict or object to processing of your information, receive a portable copy, or withdraw marketing consent. To exercise these rights, email info@clinicalhealthgroup.com.au.
Children's privacy
Our services are intended for adults. We do not knowingly collect information from anyone under 18, and will delete it promptly if we become aware of it.
Security and data retention
We take reasonable steps to protect your information and retain it only as long as necessary to provide our services, meet legal obligations, resolve disputes and maintain records. No online system can guarantee absolute security.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact
Questions about this policy? Email info@clinicalhealthgroup.com.au or call +61 488 800 729 (Mon–Sat, 9am–5pm AEST).