Policies

Returns & Refund Policy

If something isn't right with your order, here's how returns work.

30-day returns

You have 30 days from receiving your order to request a return. Items must be unused, unopened and in their original, undamaged packaging, with proof of purchase. To start a return, email info@clinicalhealthgroup.com.au with your order number. Please don't send anything back before contacting us — returns sent without prior approval can't be accepted.

Items we can't accept

For health, hygiene and safety reasons, these can't be returned once opened or if the seal is broken: continence and personal care products; sterile or single-use clinical items; wound care, dressings and any product where packaging integrity matters. We also can't accept special or custom orders, clearance or sale items, or gift cards.

Damaged, faulty or incorrect items

Check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, contact us straight away and we'll make it right with a replacement or refund.

Refunds

Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds go to your original payment method within 10 business days (your bank may take a little longer to post it).

Your rights under Australian Consumer Law

Our goods come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to repair or replacement if goods aren't of acceptable quality. Nothing in this policy limits your ACL rights.