Policies

Terms of Service

Clinical Health Group operates this website and online store. These Terms & Conditions apply to the use of our website, products and services. By using our website or services, you agree to these Terms. “We”, “us” and “our” refer to Clinical Health Group. We may update these Terms at any time; the latest version will always be on this page.

Business information

Business name: Clinical Health Group. Email: info@clinicalhealthgroup.com.au. Our store is powered by Shopify.

1. Online store terms

By agreeing to these Terms, you confirm you are legally able to use this website. You may not use it for any illegal or unauthorised purpose, or transmit viruses or harmful code. Violation may result in termination of access.

2. General conditions

We may refuse service at any time. Except for payment information (which is always encrypted), information may be transferred across networks. You may not copy or misuse any part of the website without written permission.

3. Accuracy of information

We don't guarantee that all information is complete, accurate or current. Content is for general information only and may occasionally be out of date.

4. Product and price changes

Prices may change without notice. We may modify or discontinue products or services at any time without liability.

5. Product information

Some products may be online-only or limited in quantity. Our Refund Policy applies to all returns. We display products as accurately as possible, but appearance may vary by screen. We may limit sales or update product information without notice.

6. Account and payment information

We may refuse or cancel any order at our discretion. You're responsible for providing accurate account and payment information. See our Refund Policy for cancellations and returns.

7. Third-party services

We may provide access to third-party tools “as is”, used at your own risk. Review their terms before use.

8. Third-party links

Our website may link to third-party sites. We're not responsible for their content or practices.

9. User content

Any reviews, comments or content you submit may be used by us without restriction or compensation. We may remove content we consider inappropriate. You're responsible for content you submit.

10. Personal information

Personal information is handled according to our Privacy Policy.

11. Errors and inaccuracies

Information may occasionally contain errors. We may correct errors, update information or cancel orders when necessary.

12. Prohibited uses

You may not use the website to break laws, infringe intellectual property, harass others, spread false information, upload malware, collect data without consent, engage in spam or fraud, or bypass security.

13. Liability

We don't guarantee uninterrupted or error-free operation. Use is at your own risk. To the fullest extent permitted by law, Clinical Health Group is not liable for damages arising from use of the website, products or services. Nothing in these Terms excludes any rights you have under the Australian Consumer Law.

14. Indemnification

You agree to indemnify Clinical Health Group from claims arising from your breach of these Terms or misuse of the website.

15. Severability

If any provision is unenforceable, the remaining provisions stay valid.

16. Termination

Obligations incurred before termination survive it. We may terminate access if these Terms are violated.

17. Entire agreement

These Terms are the entire agreement between you and Clinical Health Group regarding use of our website and services.

18. Governing law

These Terms are governed by the laws of New South Wales, Australia.

19. Changes to these terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of any updates.

20. Returns and refunds

If an item isn't suitable, you may request a return within 30 days of receiving your order, in line with our Refund Policy. Products must be returned unused, in original condition and packaging. To request a return, email us with your order number. Once received and inspected, approved refunds are processed within 10 business days.