Refund policy

Returns & refunds

If something isn't right with your order, here's how returns work.

30-day returns — You have 30 days from receiving your order to request a return. Items must be unused, unopened and in their original, undamaged packaging, with proof of purchase. To start a return, email info@clinicalhealthgroup.com.au with your order number. Please don't send anything back before contacting us — returns sent without prior approval can't be accepted.

Items we can't accept — For health, hygiene and safety reasons, these can't be returned once opened or if the seal is broken: continence and personal care products; sterile or single-use clinical items; wound care, dressings and any product where packaging integrity matters. We also can't accept special or custom orders, clearance or sale items, or gift cards.

Damaged, faulty or incorrect items — Check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, contact us straight away and we'll make it right with a replacement or refund.

Refunds — Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds go to your original payment method within 10 business days (your bank may take a little longer to post it).

Your rights under Australian Consumer Law — Our goods come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to repair or replacement if goods aren't of acceptable quality. Nothing in this policy limits your ACL rights.

Questions? Email info@clinicalhealthgroup.com.au or call +61 488 800 729 (Mon–Sat, 9am–5pm AEST).