Privacy policy

At Clinical Health Group, we treat your personal information with care and respect. In this Privacy Policy, we clearly explain what information we collect, how we use it, and how we protect it when you visit our website, place an order, or contact us.

By using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree, we kindly ask that you do not use our services.

Who We Are

Business Name: Clinical Health Group
Email: info@clinicalhealthgroup.com.au

Clinical Health Group operates this store and website through Shopify to provide you with a secure and seamless shopping experience.

What Information We Collect

When you use our website or services, we may collect the following information:

Technical information such as your IP address, browser type, device information, and time zone
Personal details you provide when placing an order, including your name, email address, phone number, billing address, shipping address, and payment information
Account information such as login details, preferences, and saved settings
Transaction details including products viewed, purchased, returned, or added to your cart or wishlist
Information shared when you contact us for support, questions, or requests
Website usage information, including how you interact with our website and services

How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support and respond to inquiries
Manage your account and preferences
Improve and personalize your shopping experience
Prevent fraud and maintain website security
Send updates, promotions, or marketing communications if you have opted in
Comply with legal obligations and enforce our policies

Sharing Your Information

We only share your information with trusted partners and service providers necessary to operate our business, including:

Payment providers
Shipping and logistics partners
Technology and hosting providers such as Shopify
Marketing, analytics, and customer support services

We never sell or rent your personal information to third parties.

Shopify

Our store is powered by Shopify, which helps us provide our services securely and efficiently. Information you submit through our website may be processed by Shopify and its partners in accordance with Shopify’s own privacy practices.

To learn more, please visit Shopify’s Privacy Policy.

Cookies

Our website uses cookies and similar technologies to:

Remember your preferences and shopping activity
Improve website performance and functionality
Analyze website traffic and usage
Show content and advertisements relevant to your interests

You can disable cookies through your browser settings, although some parts of the website may not function properly.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your information
Restrict or object to certain processing activities
Receive a portable copy of your data
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@clinicalhealthgroup.com.au.

Children’s Privacy

Our services are intended for adults and are not directed toward children. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will delete it promptly.

International Data Transfers

Your information may be processed or stored outside your country of residence, including in countries where our service providers and partners operate.

When transferring personal information internationally, we take appropriate measures to ensure your information remains protected and handled in accordance with applicable privacy laws.

Security and Data Retention

We take reasonable steps to protect your personal information and maintain secure systems and processes.

We retain your information only for as long as necessary to:

Provide our products and services
Comply with legal and regulatory obligations
Resolve disputes and enforce agreements
Maintain business and financial records

Please note that no online system can guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of these external websites. We encourage you to review their privacy policies before providing any personal information.